Terms of service
Terms of Service
Overview
This website is operated by Deskoza (“we”, “us”, “our”). By accessing or purchasing from this site, you agree to these Terms of Service (“Terms”). If you do not agree, do not use the site.
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1. Eligibility & Use
You confirm that:
- You are at least the age of majority in your jurisdiction
- You will use the site only for lawful purposes
- You will not interfere with the site’s operation or security
We may refuse service or terminate access at our discretion.
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2. Products & Accuracy
We strive for accurate descriptions and images. However:
- Images are illustrative; colors may vary by screen
- Measurements/specs may have minor tolerances
- Listings may contain errors; we reserve the right to correct them
This does not limit your statutory rights.
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3. Orders & Acceptance
All orders are subject to acceptance and availability.
We may:
- Refuse or cancel orders (e.g., suspected fraud, stock issues)
- Limit quantities per customer/order
- Correct pricing errors before or after an order is placed
If we cancel your order, you will receive a full refund.
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4. Pricing & Payments
Prices may change without notice. Taxes and duties are shown where required or calculated at checkout.
Payment must be authorized before processing. We use third-party payment providers; we do not store full card details.
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5. Shipping & Delivery
Estimated delivery times are indicative, not guaranteed.
By ordering, you acknowledge:
- Delivery may be affected by carriers, customs, or demand
- You must provide accurate shipping details
- Risk of loss transfers upon delivery to the address provided (subject to local law)
If a parcel is lost or undelivered, contact us; we will investigate and provide a resolution in line with our policy.
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6. Right of Withdrawal (EU/EEA Customers)
If you are in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise this right:
- Return the item within 14 days of notifying us
Conditions:
- Items must be unused and in original condition/packaging
- You are responsible for return shipping unless the item is defective or incorrect
- We will refund the product price and standard delivery cost (if applicable) within 14 days of receiving the return or proof of return
Exclusions (where permitted by law):
- Used items or items not in resalable condition
- Personalized or custom-made items
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7. Returns & Refunds
Our detailed Return & Refund Policy applies.
We may:
- Request photos/videos to assess claims
- Offer replacements, partial refunds, or full refunds depending on the issue
- Deny returns that do not meet the policy conditions
This does not limit mandatory consumer rights.
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8. Order Cancellations
- Orders may be cancelled within a limited window after purchase
- Once processing/shipping begins, cancellation may not be possible
- Where applicable, EU withdrawal rights still apply
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9. Warranties & Consumer Rights
Nothing in these Terms excludes or limits rights you have under applicable consumer laws (e.g., conformity guarantees in the EU, implied warranties in the US).
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10. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages
- Our total liability for any claim will not exceed the amount paid for the product
These limitations do not apply where prohibited by law (e.g., for death, personal injury, or fraud).
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Intellectual Property
All content on this website, including text, branding, logos, and design elements, is the property of Deskoza or is used with permission.
Some product images, descriptions, and media may be sourced from third-party suppliers or partners and remain the property of their respective owners.
If you believe that any content on this site infringes your intellectual property rights, please contact us at aasulaiman0613@gmail.com, and we will review and take appropriate action.
Unauthorized use, reproduction, or distribution of any content from this website is prohibited.
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12. User Conduct
You agree not to:
- Use the site fraudulently or for unlawful purposes
- Submit false information
- Attempt unauthorized access to systems
We may suspend or terminate accounts for violations.
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13. Third-Party Services
We use third-party services (payments, logistics, analytics). We are not responsible for their independent policies, but we select reputable providers.
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14. Disputes & Chargebacks
Please contact us first to resolve any issue. We aim to resolve complaints quickly and fairly.
If a dispute cannot be resolved:
- EU consumers may use the European Commission’s ODR platform (where applicable)
- You may pursue remedies through your payment provider or local courts
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15. Governing Law
These Terms are governed by the laws of:
Geneva, Switzerland
For EU consumers, mandatory local consumer protections apply regardless of this clause.
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16. Changes to Terms
We may update these Terms at any time. Continued use of the site after changes constitutes acceptance.
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17. Contact
Deskoza