Política de reembolso
Return & Refund Policy
Overview
At Deskoza, we aim to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.
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Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is defective or damaged
- The wrong item was received
- The item is significantly different from the product description
To be eligible for a return:
- The item must be unused and in its original condition
- All original packaging must be included
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Non-Returnable Items
We do not accept returns for:
- Used or damaged items (when its not due to our error)
- Items returned without prior approval
- Minor variations in colour or appearance due to lighting or screen differences
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Refunds (if applicable)
Full Refunds
You are eligible for a full refund if:
- Your order never arrived within the estimated delivery time
- The item is defective or unusable
- You received the wrong item
Partial Refunds
Partial refunds may be issued if:
- The item has minor defects but is still usable
- The customer prefers to keep the item instead of returning it
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Return Process
To request a return or refund:
1. Contact us at aasulaiman0613@gmail.com
2. Provide your order number and clear photos/videos of the issue
3. Our team will review your request within 1–3 business days
4. If approved, we will provide return instructions
Do not send items back without contacting us first.
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Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a tracked shipping method
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Order Cancellation
- Orders can be cancelled within 12 hours of purchase
- After this period, the order may already be processed and cannot be cancelled
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Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider
- Processing times may vary depending on your bank
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Contact
For any questions, contact us at:
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Important Note
By placing an order, you agree to this Return & Refund Policy.